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Central Sales and Reservations Manager

2 months ago

London, Greater London, United Kingdom GIOMA LIMITED Full time

About the Role:

We are seeking a highly organized and experienced Reservations Manager to lead our central sales and reservations team at GIOMA LIMITED. As a key member of our team, you will be responsible for leading and motivating the central reservations team to ensure every guest has an exceptional booking experience from start to finish.

Key Responsibilities:

  • Lead and motivate the central reservations team to deliver exceptional guest experiences.
  • Work closely with the Booking Systems Manager to ensure restaurant booking optimization across the estate.
  • Develop and implement processes to improve guest experience and team efficiency.
  • Build excellent knowledge of our brands and serve as the pivotal point of contact for all head office departments.
  • Collaborate with marketing to ensure precision communication of campaigns and activations to the team.
  • Support finance with reconciliation queries and work closely with sales to ensure a smooth and consistent approach across the department.
  • Work with operations to ensure that the guest experience translates smoothly from office to restaurant.
  • Build relationships with Business Development Managers, General Managers, and Operations teams both in London and regionally.
  • Direct experience of line managing a team is essential.

Requirements:

  • Extensive knowledge of Open Table, Sevenrooms, The Fork, and Tripleseat.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Experience in a similar role within the hospitality industry.

What We Offer:

GIOMA LIMITED offers a competitive salary and benefits package, as well as opportunities for professional growth and development.