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Academic Office Manager

2 months ago

Mayfair, Greater London, United Kingdom Jago Consultants Full time

We are currently working with a client based in Central London who are recruiting for an Office Support Manager to join their team.

The Role
As the Office Support Manager, you will be a member of the Management Team and have a pivotal role in the day-to-day operations of the business. This is a unique and diverse role, covering many disciplines from Reception Team Management, Facilities Management, Events Management, and managing the business's online social media platforms.

As an Office Support Manager, you will provide efficient and effective administration support, including:

  • Ensuring compliance with company, legal, and brand operating guidelines.
  • Managing customer data and marketing event activities.
  • Creating, designing, and implementing content, and managing social media platforms.
  • Managing customer relations including the day-to-day operation of the reception team, ensuring exemplary customer service standards at all times.

Administration Responsibilities:

  • Manage and be responsible for relevant sections of the company Operating Guidelines document including, but not limited to: Facilities, Mystery shop, Training Records, Starters and Leavers, Marketing.
  • Manage and be responsible for all facility issues, rectifying the requirements as efficiently as possible by liaising with the Facilities Department.
  • Support management in formal and informal meetings with employees as required, ensuring strict confidentiality is maintained at all times.
  • Support the management team in preparation for Management Performance Reviews and any other meetings, audits, or business initiatives as required.

Marketing and Events Responsibilities:Supervision of on-site event teams.

  • Manage the day-to-day operation of the reception team including staff motivation, team reviews and appraisals, holidays, and rotas.
  • Manage customer queries and complaints quickly and efficiently, following the legal and regulatory complaints procedure to ensure that all details are recorded and kept updated.
  • Arrange temporary cover if needed.

About You

As Office Support Manager, you will need to have:

  • Previous experience within similar roles, demonstrating strong administration and customer service skills.
  • Experience managing social media accounts and organising marketing activities/events.
  • Experience managing a team, including starters/leavers, rotas, holidays, training, and appraisals.
  • Exceptional organisation, planning, and coordination skills with excellent attention to detail.

Hours and Rewards

Hours 8am to 6pm Monday to Friday with a 1-hour lunch break, and occasional evening or weekends if managing a Customer Event.

  • Salary up to £34,000 per annum, depending upon experience.
  • Bonus Scheme.
  • Company car option.
  • 25 days holiday per year plus bank holidays.
  • Private Medical.
  • DC Pension Scheme.
  • Life Assurance.