Customer Service Representative

4 weeks ago


Leeds, Leeds, United Kingdom BT Group Full time

Key Responsibilities:

As a Retail Advisor at BT Group, you will be the face of our brand, responsible for providing exceptional customer service and sales experience to our customers.

What We Offer:

  • A competitive hourly rate of £12.34 p/h plus 20% on target commission
  • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
  • Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
  • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
  • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
  • Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
  • Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
  • Volunteering days, so you can give back to your local community
  • Optional Private Healthcare and Dental, to protect you and your family

Our Culture:

We've got a great team culture, meaningful support, and tailored training to help you build a lasting career.



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