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Customer Service Representative
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.
Key Responsibilities- Greeting and Serving Customers: Greet and thank customers in a warm and friendly manner, ensuring they have a positive experience with us.
- Product Knowledge: Develop a thorough understanding of our products to provide helpful and informed advice to customers.
- Processing Sales and Refunds: Efficiently process sales, orders, and refunds at the tills, ensuring a smooth and seamless customer experience.
- Stock Management: Assist with processing deliveries and replenishing stock to ensure our shop floor is always fully stocked.
- General Housekeeping: Maintain a clean and tidy shop floor and back of house, ensuring a safe and welcoming environment for customers and colleagues.
- Company Activity and Promotions: Stay up-to-date with company activity and promotions, ensuring you are aware of all the latest offers and initiatives.
- Supporting Floor Moves and Sales: Assist with floor moves, sale set-ups, and launches, ensuring a smooth and successful execution.
- Adhering to Company Policies: Ensure you are aware of and adhere to all FatFace policies and procedures, including GDPR procedures.
- Excellent Customer Service: Deliver exceptional customer service standards, focusing on customer needs and satisfaction.
- Brand Enthusiasm: Demonstrate a passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Social and Environmental Mission: Align yourself with our company's social and environmental mission, championing actions that you can directly impact.
- Personal Approach: Provide a personal, genuine, and authentic approach to customer interactions.
- Integrity and Teamwork: Act with integrity, demonstrate a passion for, interest in, and understanding of others, and value and respect the team at all levels.
- Relationship Building: Enhance relationships with customers and colleagues through the appropriate use of humour and tailoring your approach for each individual interaction.
- Operational Standards: Proactively deliver on all operational standards to maintain expected requirements across all core components.
- Customer Service Experience: Experience in a customer service environment is desirable but not essential.
- Interpersonal and Communication Skills: Excellent interpersonal and communication skills.
- Positive Attitude: A positive can-do attitude.
- High-Pressure Environment: Ability to work productively in a high-pressure environment.
- Initiative and Direction: Confidence in taking the initiative and working under your own direction at times.
- Team Player: A team player with great time management skills.
