Benefits and Incentives Coordinator
2 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Benefits Officer. This role will involve working under the general direction of the Benefits Team Leaders to make timely and accurate assessments of entitlement to Housing Benefit and Council Tax Benefit/support.
Main Responsibilities
• Work under the general direction of the Benefits Team Leaders to make timely and accurate assessments of entitlement to Housing Benefit and Council Tax Benefit/support.
• Undertake qualitative checks of Housing Benefit and Council Tax Benefit/support assessments to ensure payments have been made correctly and subsidy claimed appropriately.
• Recover overpaid Housing Benefit, Council Tax Benefit and Administrative Penalties.
• Assist with all aspects in the administration of Housing Benefit, Council Tax Benefit/support and Discretionary Housing Payments, as required.
• Promote a "one stop" approach to service delivery and demonstrate an understanding of the duties and responsibilities of other sections within the Directorate and the Council as a whole, in particular Customer Services, Revenues and Housing.
Requirements
• Previous experience of working in an organisation dealing benefits and the recovery and collection of outstanding debts.
• Ability to work effectively as part of a team.
• Experience of working in a customer-facing environment.
• Knowledge of Housing Benefit and Council Tax Benefit legislation.
• Ability to accurately assess all types of standard and passported Housing Benefit/Council Tax Benefit claims.
• Excellent communication skills both oral and written.
• Ability to work flexibly in line with business requirements.
• Knowledge of Council Tax legislation.
What We Offer
• Flexible working options / Flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme (currently 23.4% employer contribution).
• Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
• Health and Wellbeing support.
• Sustainable Travel Options (Tax free bike scheme and discounted City parking).
• For an informal discussion, please contact Jo Moore, Benefits Team Leader.
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