Enterprise Service Delivery Manager

4 weeks ago


Leeds, Leeds, United Kingdom Stelvio Group Full time
Enterprise Service Delivery Manager

Join Stelvio Group as an Enterprise Service Delivery Manager and take on the challenge of overseeing the delivery of our clients' data backup solutions to enterprise clients. As a key member of our team, you will be responsible for managing the end-to-end service delivery process, ensuring that our services meet or exceed client expectations.

Key Responsibilities:
  • Oversee the implementation and delivery of data backup services to enterprise clients.
  • Ensure that services are delivered on time, within scope, and within budget.
  • Develop and maintain service delivery processes and best practices.
  • Conduct regular client meetings to review service performance and discuss improvement opportunities.
  • Maintain a deep understanding of the company's data backup solutions and technologies.
  • Stay up-to-date with industry trends and advancements in data backup technologies.
  • Monitor service delivery performance metrics and implement improvement initiatives.
  • Develop and implement service level agreements (SLAs) and key performance indicators (KPIs).
  • Conduct root cause analysis for service delivery issues and implement corrective actions.
  • Manage multiple service delivery projects simultaneously.
  • Develop project plans, allocate resources, and ensure project milestones are achieved.
  • Report project status to senior management and clients.
  • Identify and mitigate risks associated with service delivery.

We are looking for a highly motivated and experienced professional who can lead our service delivery team and drive business growth. If you have a passion for delivering exceptional service and a strong background in service delivery management, we encourage you to apply for this exciting opportunity.



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