Contract Administrator
1 month ago
At Integral UK, we're shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We're committed to hiring the best, most talented people in our industry, and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.
Main Duties & Responsibilities
- Execute end-to-end work order management, including coordination of planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain.
- Accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis.
- Monitor, action, and escalate work orders and incidents as appropriate to achieve agreed service levels and keep customers informed of status and progress of resolution.
- Procure services from external supply partners, including purchase order creation and service delivery management.
- Develop and maintain a good understanding of the core Corrigo application, mobile, and scheduling systems, the facilities management services provided to clients, client systems, and all relevant process and procedures.
- Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
- Take action to keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience
- 2+ years working within an administration/work order/scheduling/mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement, and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
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