Sales Consultant

2 months ago


Dartford, Kent, United Kingdom Ted Baker Full time
About the Role

The Sales Advisor position at Ted Baker is a dynamic opportunity for a customer-focused individual to join our team. As a Sales Advisor, you will play a key role in delivering exceptional customer service, driving sales, and promoting the Ted Baker brand.

Main Responsibilities
  • Customer Service
    • Provide a high level of service to customers, ensuring a positive and memorable experience.
    • Use all available tools and information to keep up-to-date on current products and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, and Cut.
  • Product Knowledge
    • Develop a keen personal interest in Ted Baker and support brand messaging.
    • Follow merchandising guidelines, replenishment methods, and housekeeping standards to ensure that Ted Baker is represented at the highest level.
  • Commercial Acumen
    • Demonstrate all requirements of Ted's School of Excellence.
    • Deliver Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales.
    • Have a good understanding of the variety of customer profiles and use sales techniques to build loyal customer relationships both online and offline.
  • Operations
    • Follow Company policies and procedures with an ability to work unsupervised.
    • Adhere to all Company health and safety procedures, use equipment properly, and report any potentially unsafe conditions to management.
Our Values
  • Authentic
  • Kind
  • Curious
  • Courageous
  • Inclusive
Benefits
  • Healthcare scheme
  • Access to Aviva's wellbeing app
  • Assistance from the Retail Trust
  • Tax-free cycle scheme
  • Interest-free loan for an annual ticket
  • Corporate bonus scheme
  • Pension scheme with Aviva
  • Team discount scheme
  • Friends and family discount scheme
  • Onsite sample shop

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