Account Manager Position

3 weeks ago


Harrogate, North Yorkshire, United Kingdom Technical Prospects Ltd Full time

About Us

We are a leading manufacturing facility based in the Harrogate area, committed to delivering exceptional customer experiences. Due to continued growth, we are seeking a highly motivated and skilled Customer Account Manager to join our established customer service team.

The successful candidate will be responsible for proactively contacting existing clients, responding to warm leads, and providing product and pricing information. They will also work closely with customers to understand their requirements, help them complete orders, and build strong relationships through effective communication.

Key Responsibilities:

  • Manage a variety of customer accounts by phone, email, and post, providing a consultative approach and maximizing account potential.
  • Discuss and provide information about our products and services in a professional and structured manner, including product training.
  • Promptly follow up on warm leads, answer customer questions, and forward sales quotations as requested.
  • Represent our company at exhibitions, trade events, and client events, ensuring accurate and up-to-date client information on our CRM system.
  • Provide feedback to Management on won or lost opportunities.

Requirements:

  • Experience in B2B Sales, Customer Service, or Account Management is ideal.
  • Strong communication skills, with the ability to build rapport and ask questions to better understand customer requirements.
  • Enthusiasm and confidence when liaising with customers via telephone and email.
  • Team orientation and the confidence to work independently.

Benefits:

This position offers a competitive salary of £24,000 plus a realistic OTE of £30,000, along with great benefits. As a full-time, permanent site-based position in Harrogate, you will have the opportunity to grow with our company and contribute to our continued success.



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