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Homeless Support Worker

1 month ago

Portsmouth, Portsmouth, United Kingdom Two Saints Full time

As a Homeless Support Worker, you will be working with adults who have offending backgrounds, providing housing-related support to help them address issues connected with previous offending behaviors, develop life skills, and live independently.

Main Responsibilities:

  • Manage a caseload of clients, working with them on a one-to-one basis to identify their needs and develop a client needs assessment.
  • Carry out housing management duties, including collecting service charges at various locations.
  • Cover Health and Safety duties at various locations.
  • Support clients in moving on from accommodation services to suitable options.
  • Mediate and negotiate with existing housing providers to prevent homelessness.
  • Provide advice on housing, welfare benefits, rent deposits, and household goods via various schemes.
  • Help clients with the practicalities of moving to new accommodation, such as contacting energy suppliers.
  • Encourage individuals to develop practical skills, such as budgeting, shopping, cooking, housework, laundry, and personal health and hygiene.
  • Carry out drop-in sessions at designated locations.
  • Liaise with colleges, training agencies, and employers to help clients gain access to education, find work, or maintain their benefit entitlement.
  • Advise clients on appropriate agencies to contact for debt and housing issues.
  • Travel and cover services across a geographical patch as required.

Requirements:

  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, and ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Interest and genuine concern for homelessness and related issues.
  • Knowledge of voluntary and statutory agencies.
  • Flexible approach to the role.
  • Full driver's license and access to a vehicle.