Global Head of IT Production Management and Systems Reliability Engineering

2 weeks ago

London, Greater London, United Kingdom State Street Full time

Job Summary

We are seeking a highly skilled and proactive Global IT Production Manager to lead and manage our international IT operations. In this role, you will be responsible for overseeing the performance and reliability of our global IT infrastructure, application support, ITSM function, and ensuring optimal functionality, security, and scalability.

Key Responsibilities

  • Develop a vision, strategy, and operating model for all processes and functions that are integral to the support of platforms for State Street clients, focusing on high availability for State Street Critical Business Services.
  • Manage the delivery of complex, multi-faceted technology initiatives to comply with regulatory requirements and significantly reduce risk.
  • Deliver proven efficiency gains through automation and orchestration, and manage large-scale programs using Continual Service Improvement.
  • Support business-facing roles, establish effective relationships with product and business managers, and work closely with business partners to understand business drivers and market requirements.
  • Liaise with multiple stakeholders at all levels, both internally and externally, and establish effective operational process and support practices.
  • Oversee the Application Reliability Operations teams, driving the SRE mindset into the ARO organization, and partner with Engineering, Security, and infrastructure to build, deploy, maintain, support, and monitor a complex native and cloud-based application set.
  • Manage multiple application support teams at a corporate scale to support over 1500 applications that service the most critical business processes across State Street.
  • Oversee the bank's infrastructure operations as it modernizes and moves to the cloud, having operational knowledge and experience inclusive of mainframe, network, midrange, and distributed technologies.
  • Manage ITSM experience and a deep knowledge of Service Management, along with ITIL 4 certification, and manage teams who will need to adapt and adhere to bank-wide Service policies.
  • Support cyber security applications and have a working knowledge of vulnerability management and patch management operations.
  • Manage and direct regular budget activities and financial performance targets, and lead the performance management process that measures and evaluates progress against goals.
  • Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools.
  • Have a good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies.
  • Actively promote our Diversity, Equity, and Inclusion goals throughout the organization.

Requirements

  • Technical Bachelor's degree.
  • 20+ years of financial services experience with a large financial services firm or advisory/consulting firm.
  • Hands-on real-world global support experience needed.
  • Development and IT Asset Management experience is a plus.
  • Applicable ITIL Certification and knowledge of SRE practices needed.

What We Value

  • Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions.
  • Strong written and verbal communications.
  • Excellent stakeholder and client management.
  • Strong organizational and attention to details skills.
  • Must be deadline-oriented with the ability to provide technical expertise to resolve daily problems.

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