Senior Sheltered Housing Manager

4 weeks ago

London, Greater London, United Kingdom Adecco UK Limited Full time
Senior Sheltered Housing Officer Job Description

Adecco UK Limited is recruiting a Senior Sheltered Housing Officer on behalf of their Public Sector client.

Job Purpose

The Senior Sheltered Housing Officer's primary role is to line manage a dispersed team of Sheltered Housing Officers within a specific geographical patch, providing supervision and guidance to ensure service standards are met.

Key Responsibilities
  • Team Supervision: Ensure the scheme bi-monthly reports (SMR) are submitted by the Sheltered Housing Officers across a dispersed cluster and check for accuracy. Discuss problem cases with the Sheltered Housing Officers and liaise with the relevant internal and external agencies and teams for support for more complex matters.
  • Leaves and Absences: Authorise and maintain annual leave requests. Ensure that adequate service cover is arranged from within designated cluster for training and sickness absence, ensuring that minimum tenant well-being checks are adhered to. Complete return to work interviews in line with the sickness absence code and ensure that Sheltered Housing Officers are seen by the appropriate line manager when the sickness code is triggered.
  • Recruitment and Inductions: Assist the Deputy to Head of Supported Housing Services (DHSHS) with the recruitment process including short listing, interviews and appointing suitable candidates. Carry out initial inductions, monthly 1:1 and set targets for the new employee. Monitor appraisals with Sheltered Housing Officers in the cluster and assist with identifying training needs for each of the staff with the DHSHS approval and authorisation.
  • Tenant Support: Ensure that an independent plan and the 12-monthly reviews are completed for all tenants by the Sheltered Housing Officers by completing regular file audits and provide help and support in areas of difficulty.
  • Health and Safety: Ensure the Sheltered Housing Officers are regularly carrying out tests and checks for the Fire Alarm and Warden Call Alarm systems. Ensure regular H&S monitoring and follow up actions identified from the Fire Risk Assessment and lone worker Scheme Risk Assessment in accordance with current guidelines.
  • Meetings and Communication: Ensure the cluster hold regular meetings for both Peer Group and Tenant house meetings and provides detailed minutes. Assist DHSHS in supporting existing Residents Associations and promoting new ones in the cluster.
  • Small Improvements and Works: Identify, assist and support Sheltered Housing Officers to encourage tenants to attend Small Improvement meetings to make recommendations. Complete priority grading to each of the recommendations and discuss any areas of concern. Support the staff to be the main point of liaison during small or major works implementation across the cluster providing a link between tenants and key stakeholders.
  • Rent Accounts and Debt Management: Monitor the provision of meaningful support adhering to the Homelessness Reduction Act 2017 to offer targeted assistance to tenants at risk of eviction. To include monitoring of rent accounts and support with debt management and/or referral to specialist agencies. Ensure Sheltered Housing Officers are reporting vacant properties to the relevant area teams and monitor re-let including viewings with prospective tenants. Identify and complete documentation to support management transfer requests
  • Sheltered Housing Promotion: Assists with the promotion of sheltered housing within designated cluster attending meetings and events as required. To include links to external partner agencies and voluntary services working with older people.
  • Policies and Procedures: Review and make recommendations to DHSHS on revision to existing policies and procedures. Develop and implement new strategies for providing an effective support service for sheltered tenants.
  • Vulnerable Tenants: Identify and ensure Sheltered Housing Officers are reporting on vulnerable tenants with cluttered homes to the Senior management team and LFB. Monthly monitoring of the support and referrals made must be documented. Where necessary, support the staff to raise safeguarding alerts and liaise with relevant professionals such as social services and LFB. Represent the section at case conferences and other appropriate forums.
  • Scheme Social Fund Accounts: Monitor and audit scheme social fund accounts monthly across the cluster ensuring the Sheltered Housing Officers are completing the spreadsheet and all relevant documentation.
  • Stores and Stationery Orders: Monitor and authorise stores and stationery orders avoiding over-ordering for the designated cluster.
  • Capability Procedure: Initiate the Capability Procedure as and when performance concerns are identified to support Sheltered Housing Officers. Work with the L&D team to provide relevant training required to improve and meet performance standards.

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