Service Delivery Manager

4 weeks ago


Chorley, Lancashire, United Kingdom Henderson Scott Full time
Service Manager

We are seeking a highly skilled Service Manager to lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP.

Duties & Responsibilities
  • Team Management: Manage 1st, 2nd & 3rd line team.
  • Service Delivery: Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
  • Service Level Agreements: Monitor & report on agreed SLAs.
  • Client Onboarding: Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication.
Requirements
  • Essential: MSP Management Experience, Solid Technical background, Strong commitment to deliver exceptional customer service, Ability to adapt to changing and evolving technologies and processes, ITIL Certification, Microsoft 365 or Azure Certifications.

This is a hybrid role based in Chorley, with a salary of £50-55K.



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