Port Operations Manager
2 weeks ago
Job Title: Port Operations Manager
Company: CalMac Ferries Limited
Location: Isle of Mull
Job Type: Full-time
Reports to: Area Operations Manager
Job SummaryWe are seeking an experienced Port Operations Manager to join our team at CalMac Ferries Limited. As a key member of our operations team, you will be responsible for the efficient and safe operation of our ports and slipways, ensuring that all customer and business partner relationships are delivered in accordance with our company's specifications and obligations.
Key Responsibilities- Manage department processes in line with company expectations, ensuring consultation with relevant process reviewers when adding, amending, deleting, or reviewing owned processes.
- Responsible to the Area Operations Manager for the provision of a comprehensive, efficient, and safe operation of the Port/s and Slipways for which responsible.
- Ensure the management of customer and business partner relationships and that operational service requirements are delivered in accordance with the Company's specifications and obligations.
- Prepare and agree staff rosters and ensure deployment and supervision of staff to meet service needs within agreed budgets.
- Ensure that all costs for which responsible, including staff and service operations, are kept under control and within budget.
- Direct Port operations in accordance with Health & Safety regulations and ensure that safe working practices are adopted and maintained, that staff are competent to undertake their required duties and are fully briefed and equipped to provide a comprehensive and safe service.
- Identify opportunities to generate revenue improvement and assist in implementing cost reductions.
- In liaison with the Area Manager and Human Resources Department, ensure that all staff recruitment, leavers, and discipline, etc. are dealt with and processed in accordance with the Company's laid-down procedures.
- Ensure that ticket issuing and collection are undertaken by appropriate staff and accounted for in accordance with the Company's revenue protection regulations.
- Ensure that all monies are properly accounted for and that cash, etc. is secured and banked in accordance with the Company's regulations.
- Liaise with vessels to ensure there is a two-way flow of communication about action to be taken due to service disruptions and customer requirements, etc.
- Undertake daily inspections of pier buildings and slipways and take action as appropriate to ensure they are fit and safe for purpose and maintained in good condition.
- Responsible, where appropriate, for collection of pier, berthing, and fishing dues from vessels or third parties.
- Participate, as required, in work roster patterns to ensure full-service coverage at the Port at all times and respond to emergency call-outs when necessary.
- HNC/HND qualification or equivalent essential.
- Excellent interpersonal skills with the ability to demonstrate experience of implementing change.
- Able to discuss, communicate, negotiate, and resolve problems and prepare clear and concise reports.
- Computer literate with experience of Word and Excel desirable.
- Must be able to commute to the island/commute to Craignure on a daily basis.
- Must hold a driver's license as traveling between ports on the island will be required on a regular basis.
- Ability to work with initiative as a self-starter and without supervision, energetic, creative, and capable of managing staff to achieve the best results.
- Competent individual, who strives to engender team working, is capable of achieving targets within budget, resolves issues, and delivers outputs on time.
We lead by example and inspire others to give their best.
We work constructively with colleagues in a 'one team' spirit.
We put the customer at the heart of everything we do.
We are accountable for our actions and performance.
We demonstrate good judgement and decision-making.
We act with integrity in all that we do.
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