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Port Assistant

2 months ago

Argyll and Bute Council, United Kingdom CalMac Ferries Limited Full time

Job Summary

CalMac Ferries Limited is seeking a skilled and customer-focused Port Assistant to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient movement of passengers and vehicles on and off our vessels.

Key Responsibilities

  • Control of passengers and vehicles embarking and disembarking from vessels
  • Sale and validation of passenger and vehicle tickets
  • Service disruption arrangements
  • Emergency requirements 'out-of-hours'
  • All duties connected with ship movements, gangways and securing of vessels
  • Car marshalling
  • Customer Enquiries
  • Statistical entry and consolidation
  • Use of VHF and PA systems

Requirements

  • Good understanding of the CalMac services
  • Computer literacy and excellent verbal and written communication skills
  • Customer-focused with a clear understanding of the customer interface and a proactive approach to customer care
  • Ability to commute to and from the Colonsay Ferry Terminal on a daily basis
  • Full UK Driving License
  • Flexible approach to working, including shift and weekend work
  • Ability to work with initiative as a self-starter, without supervision
  • Willingness to be a team player in a dynamic, proactive, and fast-paced environment

Benefits

  • A rewarding career
  • A competitive salary
  • Excellent training, development, and career progression
  • 37 days annual leave (pro-rata)
  • Staff travel pass for yourself, spouse/partner, and dependents

About CalMac Ferries Limited

CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland. We are a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logistical support to island and remote communities.