Service Advisor

2 weeks ago


Oxford, United Kingdom KPI People Ltd Full time

Job Title: Service Advisor

Job Type: Full-time

Industry: Automotive

Company: KPI People Ltd

Location: Oxford

Job Description:

We are seeking an experienced Service Advisor to join our successful Aftersales team at a busy franchised main dealership in Oxford. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities:

  • Meet and greet customers, explaining the work due to be carried out on their vehicle.
  • Accurate completion of courtesy car insurance paperwork.
  • Calling customers with progress updates and advising of any work needed.
  • Liaising with the Workshop, Parts Department, Valeting Team, and Drivers.
  • Invoicing work carried out.
  • Invoice explanation and taking payment.
  • Quoting, introducing, and selling of Service Plans.
  • Ensuring all Warranty paperwork is correctly completed.
  • Delivering the highest level of customer service at all times.

Requirements:

  • Minimum of 12 months Motor Trade Service Advisor experience.
  • Full UK Driving Licence.

Benefits:

  • Basic Salary of £28,250.
  • On Target Earnings of £33,250 (uncapped).
  • Great Benefits Package.

Working Hours:

Monday to Friday 8am - 6pm. Saturday Mornings on a Rota.


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