Duty Manager

2 weeks ago


Birmingham, Birmingham, United Kingdom SSP Full time

About the Role:

The Duty Manager position at SSP is a pivotal role that demands leadership, communication, and operational efficiency. As a supervisor with at least one year of experience in a high-volume hospitality or retail environment, you will be responsible for creating a welcoming atmosphere that consistently surpasses customer expectations.

Key Responsibilities:

  • Take charge of unit operations, ensuring seamless service delivery and maintaining a safe working environment.
  • Lead and guide your team, fostering a culture of inclusivity, motivation, and exceptional service.
  • Coordinate team efforts, overseeing unit performance, and championing improvements.
  • Focus on operational efficiency, staying informed about unit performance, and making thoughtful decisions to drive success.

What We Offer:

  • A dynamic career opportunity with a global company.
  • Free meal and parking while on shifts, as well as employee discounts on various SSP brands and franchises.
  • Continuous growth and development through award-winning training programs and apprenticeships.
  • A comprehensive benefits package, including pension plans, life assurance, and share incentive schemes.

About SSP:

SSP is a leading global food travel expert, operating over 500 brands across the UK. We value diversity and inclusion, offering a variety of networks to support our employees. Join our team and become part of a global community that values passion, connection, and a love for great coffee.


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