Service Hub Dispatcher Lead

1 day ago


Peterborough, Peterborough, United Kingdom Multiplex Full time
Job Title:

Service Hub Dispatcher

Job Summary:

Multiplex is seeking an experienced Service Hub Dispatcher to join our team at Peterborough City Hospital. The successful candidate will be responsible for implementing and monitoring Hard FM Services Reactive Events against Service Desk KPIs.

Key Responsibilities:
  • Implement and carry out Hard FM Services Reactive Event monitoring against Service Desk KPIs at the required Monitoring intervals.
  • Interact with and support other members of the contract team as required.
  • Support the Management and Technical team to ensure that Services are delivered in accordance with contract KPI's including contractual response times.
  • Arrange appropriate assistance where Multiplex Engineers request help to Rectify an Event.
Requirements:
  • Proficient in Microsoft Office applications.
  • Excellent telephone manner.
  • Basic understanding of contract KPI's and Service Desk operations.

Benefits include:

  • Competitive salary circa £28,000 - £30,000 per annum.
  • Discretionary annual bonus.
  • 8% company contribution pension.
  • Single private medical cover.
  • Employee assistance programme.
  • Virtual GP service.
  • 25 days annual leave.
  • Options to buy additional leave.
  • 1 day voluntary leave.
  • Leave with tenure.
  • Several flexible/voluntary benefits from dental plans, season ticket loans, discounted gym memberships to a cycle to work scheme.


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