Operations Director

3 days ago


Belfast, United Kingdom Miller Group Global Limited Full time
About the Role

We are currently looking for a skilled Night Manager to join our team at Miller Group Global Limited in Belfast. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our hotel's overnight service.

The ideal candidate will have excellent leadership and management skills, as well as the ability to provide an exceptional level of customer service. You will be responsible for managing the reception, in-room dining, and maintaining the security and comfort of our guests.

Main Responsibilities:

  1. Manage the day-to-day operations of the hotel's overnight service.
  2. Ensure accurate and efficient completion of end-of-day procedures and reports.
  3. Provide an added value experience for guests through attention to detail and continuous customer focus.
  4. Manage the Reception and In-Room Dining areas.

Requirements:

  • Demonstrate complete knowledge of hotel features, services, hours of operation, and policies.
  • Be aware of names and locations of meeting and banquet rooms.
  • Manage holiday schedules and maintain complete knowledge of all hotel room types, numbers, and amenities.
  • Review designated in-house guest list and be familiar with guests' names and room locations.

Salary: The salary for this position is £35,000 per annum, plus benefits.



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