Customer Service Representative

3 weeks ago


Aylsham, Norfolk, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, working closely with colleagues to ensure a seamless shopping experience.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring high standards of customer service and store appearance.
  • Process transactions accurately and efficiently, handling customer payments and returns in a timely and professional manner.
  • Participate in visual merchandising and stock management activities, ensuring that products are displayed attractively and stock levels are maintained.
  • Contribute to a positive and inclusive store culture, promoting a culture of respect, empathy, and understanding among colleagues and customers.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression and bonuses.
  • A comprehensive training program, equipping you with the skills and knowledge to succeed in your role.
  • A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.
  • Opportunities for career development and progression, with a clear path for advancement within the company.

Requirements

  • A passion for delivering exceptional customer service, with a strong focus on customer satisfaction and loyalty.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A flexible and adaptable approach, with a willingness to work varied shifts and contribute to a dynamic and fast-paced environment.
  • A commitment to maintaining high standards of customer service and store appearance, with a focus on continuous improvement and excellence.

Why Join Us?

Tesco is a leading retailer, committed to delivering exceptional customer service and creating a positive shopping experience for our customers. As a member of our team, you will have the opportunity to work with a talented and diverse group of colleagues, contributing to a culture of respect, empathy, and understanding. We offer a range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme, as well as opportunities for career development and progression. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.



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