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Digital Banking Team Operations Manager

1 month ago

London, Greater London, United Kingdom Discover Financial Services, Inc. Full time

At Discover Financial Services, Inc., we are seeking a highly skilled Digital Banking Team Operations Manager to join our team. The successful candidate will be responsible for onboarding new participants and providing operational support to issuers, acquirers, processors, and network to network partners.

Key Responsibilities:

  1. Provide support to acquirers, network to network partners, issuers, and processors by researching complex situations and supporting participants with operations.
  2. Collaborate with business development teams to expand acceptance and onboard new franchises, issuers, acquirers, processors, and software vendors on the network.
  3. Support participants through the semi-annual release process and engage participants to support network initiatives.
  4. Analyze end-to-end transaction processing, troubleshoot issues and acceptance complaints, and support issuer launches.

Requirements:

  • Bachelor's degree in Finance, Business Administration and Management, Information Technology, or Engineering.
  • Experience in Payments, financial services, or a related field.
  • Ability to operate office equipment, such as computers, telephones, printers, and calculators.
  • Travel up to 10% of the time.

Bonus Points:

  • Payments Industry experience.

Discover is an equal opportunities employer and welcomes applications from all qualified candidates.