Resident Services Liaison
7 days ago
About the Role:
We are seeking a highly skilled Resident Services Assistant to join our team at Kendrick Hall and Crown House. As a key member of our operations team, you will play a vital role in delivering exceptional customer service to our students.
Key Responsibilities:
- Meet and Greet Service: Provide a warm and friendly welcome to students, visitors, and external contacts.
- Reception Support: Assist with administrative tasks, including handling customer inquiries via email, website, telephone, and in person.
- Help Desk Assistance: Operate a professional helpdesk and telephone service, responding promptly and helpfully to student queries.
- Back-Office Functions: Contribute to various administrative tasks, including providing support to the operations team and General Manager.
Person Specification:
- Exceptional Customer Service Skills: Display a helpful and patient attitude when interacting with students and visitors.
- IT Skills: Proficient in using Microsoft Office software and other relevant systems.
- Communication and Interpersonal Skills: Strong ability to communicate effectively with students, visitors, and colleagues.
- Problem-Solving Skills: Ability to address and resolve complaints in a professional and timely manner.
What We Offer:
- Generous Holiday Package: 25 days of annual leave, plus bank holidays.
- Exclusive Retail Discounts: Access to a range of retail discounts to make your money go further.
- Flexible Working Hours: Alternative shifts, including weekends.
- Eco-Friendly Benefits: Cycle-to-work scheme and other environmentally friendly initiatives.
About Us:
Homes for Students is committed to creating a positive and supportive environment for our students. We value diversity, inclusivity, and equal opportunities.
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