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Systems Operations Engineer

2 months ago

London, Greater London, United Kingdom VIQU Limited Full time
About the Role

We are seeking a highly skilled Cloud Operations Engineer to join our team at VIQU Limited. As a key member of our Sys Ops team, you will be responsible for overseeing and managing both applications and their underlying cloud infrastructure.

Your primary focus will be on setting up and configuring infrastructure, handling access permissions and credentials, and resolving technical issues as they arise. You will work closely with our development teams to resolve advanced support issues and ensure the smooth operation of our cloud-based systems.

Key Responsibilities
  • Infrastructure Management: Diagnose and address intricate infrastructure problems across multi-server setups and high-availability systems.
  • Cloud Infrastructure Setup: Set up and configure infrastructure according to directives from the infrastructure lead.
  • Infrastructure Updates: Update and sustain current infrastructure to ensure optimal performance.
  • Credential Management: Oversee the entire process of user credential management.
  • Application Monitoring: Keep an eye on applications and infrastructure, and assist with releases.
  • Collaboration: Collaborate with development teams to resolve advanced support issues.
Key Requirements
  • Cloud Experience: Proven experience with AWS.
  • Linux Administration: Experienced with Linux administration.
  • ITIL Foundation: Understanding of ITIL Foundation concepts.
  • Customer Support: Previous roles involving customer support.
  • Ticketing Systems: Experience with ticketing systems like ServiceNow.
  • Configuration Management: Proficient in using configuration management tools and infrastructure as code, including Ansible and CloudFormation.
  • Environment Management: Experience managing Windows and Linux environments in a production setting.
  • Containerisation: Familiarity with containerisation platforms, such as Docker.
  • Network Management: Skills in network management for Security Groups, VPNs, and Direct Connect configuration.
  • Scripting Languages: Knowledge of scripting languages such as Bash, Python, or Go is a plus.