Customer Service Representative for Seasonal Role

7 days ago


London, Greater London, United Kingdom Hemingways Marketing Services Ltd Full time

Seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Advisor. This seasonal role is perfect for those who enjoy working in a fast-paced environment and providing exceptional service to our customers.

**Job Summary:**

This is a full-time position working Monday to Friday, 11:30am to 7:30pm, with Saturday working scheduled in advance. The rate of pay is £11.44 per hour, with time worked outside of standard hours paid at time and a half.

**Key Responsibilities:**

  • Respond to customer enquiries, provide information and support promotional campaigns, and utilise in-house automated systems to deliver an excellent level of customer support.
  • Build relationships to win support for the business, work effectively with others, and communicate clearly and concisely to promote free-flowing communication.
  • Identify and escalate priority issues, follow up customer calls/emails, and work efficiently during peak-periods while maintaining exceptional standards of customer service.

**Training and Support:**

New hires will receive two days of training, followed by two weeks of on-the-job training. We are committed to helping you succeed in this role and providing the necessary tools and resources to excel.

**Additional Requirements:**

  • Carry out other reasonable duties as required by the employer, provide cover in the event of staff shortages, and be responsible for the health and safety in your work area.
  • We are seeking individuals with strong IT skills, organisational skills, a customer-facing background, and adaptiveness to thrive in this role.

**About the Role:**

This is a seasonal opportunity expected to run until early January, offering a chance to gain valuable experience and build your skills in a dynamic and supportive environment.

**What You'll Gain:**

A competitive hourly rate, opportunities for career growth and development, and the chance to be part of a friendly and positive team dedicated to delivering exceptional customer service.



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