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Lead Operations Manager

4 weeks ago

Manchester, United Kingdom Boom Battle Bar Full time

About Us

Boom Battle Bar is the leading provider of competitive socialising experiences. Our unique venues offer a range of activities, including Axe Throwing, Beer Pong, and Augmented Darts, in an atmosphere that is booming with epic cocktails, live DJ beats, and good vibes.

We're not just about the games and drinks, we're about creating unforgettable moments for our guests. We've had a significant impact since our launch in 2022, breaking boundaries and expanding internationally with our first venue in Dubai in 2023.

We're looking for a talented Duty Manager to join our team and help us continue to deliver exceptional experiences. As a key member of our operations team, you'll be responsible for ensuring the smooth running of our venues and providing excellent customer service.

The Role

We're offering a competitive salary of £12.50 per hour, plus tips, as well as a range of benefits including drinks, food, and games for staff. You'll also have access to our Employee Assistance Programme, which includes 24/7 access to free, confidential mental health and wellbeing support.

In this role, you'll have the opportunity to develop your skills and progress within the company. We're committed to internal progression and will work with you to create a personal development plan to help you achieve your career goals.

Requirements

To be successful in this role, you'll need to have recent experience as a Duty Manager or in a similar position. You'll also need to be able to lead a team and provide excellent customer service. Your talent management skills are essential, as you'll be responsible for developing a talent pipeline and ensuring compliance with regulatory requirements.

Benefits

  • Competitive hourly rate of £12.50, plus tips
  • Drinks, food, and games for staff
  • Access to Employee Assistance Programme
  • Personal development opportunities
  • Chance to win incentives, such as brewery tours and Hampers

About You

We're looking for a motivated and talented individual who is passionate about delivering exceptional customer experiences. If you're a true standout Duty Manager with recent experience, we'd love to hear from you.