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Membership Officer

2 months ago

Devizes, Wiltshire, United Kingdom New Resource Group Full time
Membership Administrator

We are seeking a highly organized and customer-focused Membership Administrator to join our team at New Resource Group. As a key member of our marketing team, you will be responsible for managing and growing our membership base, providing exceptional customer service, and maintaining accurate records.

Key Responsibilities:
  • Manage the full membership process from recruitment to renewals, ensuring timely and accurate processing.
  • Oversee the direct debit system and manage membership payments, ensuring compliance with financial regulations.
  • Provide high levels of customer care via phone, email, and other communication channels, resolving queries and issues efficiently.
  • Produce reports and maintain the membership database for marketing purposes, analyzing data to inform membership strategies.
  • Collaborate with external recruitment partners and volunteers to support membership administration tasks, ensuring seamless communication and coordination.
Requirements:
  • Proven experience in customer service or donor support, with a strong focus on delivering exceptional customer experiences.
  • Knowledge of CRM systems, with experience in managing and updating databases, ensuring accuracy and GDPR compliance.
  • Strong IT skills, particularly in Excel, with attention to detail and ability to analyze data to inform business decisions.
  • Ability to work well in a team, solving problems, and handling confidential data with discretion and professionalism.