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Job Summary
We are seeking a highly motivated and enthusiastic individual to join our team as a Waiting Team Member at Alvaston Hall. As a key member of our Hospitality department, you will play a vital role in delivering exceptional customer service and ensuring our guests have a memorable stay.
Key Responsibilities
- Provide outstanding customer service to guests, responding to their needs and ensuring their stay is enjoyable and memorable.
- Work closely with the Food and Beverage Manager to ensure the smooth operation of the guest journey, from arrival to departure.
- Develop and maintain a thorough knowledge of our products and services, including food and beverage options, to provide tailored recommendations to guests.
- Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve excellent service standards.
- Participate in ongoing training and development opportunities to enhance your skills and knowledge, and contribute to the growth and success of the team.
Requirements
- A passion for delivering exceptional customer service and a commitment to ensuring guest satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests from diverse backgrounds.
- A willingness to learn and develop your knowledge of our products and services, as well as customer service best practices.
- A team-oriented approach, with a focus on supporting colleagues and contributing to a positive team environment.
- A commitment to maintaining high standards of quality and attention to detail in all aspects of your work.
What We Offer
- A competitive hourly rate, with opportunities for career development and progression.
- A comprehensive training program, including externally recognized qualifications and in-house development opportunities.
- A supportive and inclusive team environment, with a focus on diversity, equity, and inclusion.
- Access to a range of benefits, including free or discounted food, use of gym and leisure facilities, and discounts with national brands and retailers.
