Customer Service Specialist

4 days ago

New Milton, Hampshire, United Kingdom FirstPort (UK) Full time £23,571
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at FirstPort (UK). As a key member of our Property Management department, you will be responsible for delivering exceptional customer service to our clients and stakeholders.

Key Responsibilities
  • Provide timely and expert advice to customers through various communication channels, ensuring a frictionless experience and First Contact Resolution.
  • Support internal departments, specifically Property Managers, in line with agreed guidelines and standards.
  • Liaise with Contractors and Suppliers to ensure open dialogue, complete information, and timely responses to correspondence and queries.
  • Accurately categorize all contact to enable the delivery of insights on friction points and opportunities for service improvements.
  • Communicate with teams, updating on important information on live events to successfully support customer queries.
  • Raise maintenance orders and liaise with contractors as necessary, including annual contract tendering and resolution of invoice queries.
  • Ensure internal databases are updated accurately and regularly, including relevant documentation.
  • Process credit/debit card payments securely and confidentially, according to company policy.
Requirements
  • Demonstrable experience of delivering exceptional customer service.
  • Confident, articulate communicator with a resolution-focused mentality.
  • Efficient in maintaining administration and record keeping electronically.
  • Property Management experience desired, but not essential as full training will be provided.
About FirstPort (UK)

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. We are a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). Our team is committed to providing the highest levels of customer service and ensuring we put our people first.

Benefits
  • Free parking
  • Free fruit
  • Discounted gym membership
  • True work-life balance
  • Opportunity for growth and progression

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