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Housing Officer

2 months ago

London, Greater London, United Kingdom Marks Consulting Partners Full time
Housing Officer Job Description

Marks Consulting Partners is seeking a skilled Housing Officer to join our team in North London. As a Housing Officer, you will be responsible for providing exceptional housing management services to our clients, ensuring that residents receive the support they need to maintain their tenancies and live comfortably in their homes.

Key Responsibilities:
  • Provide regular communication and meetings with residents to address their concerns and resolve issues promptly.
  • Work closely with tenants to identify their support needs and connect them with effective partners to ensure their well-being.
  • Manage void properties to meet our high standards, ensuring they are ready for re-letting as quickly as possible.
  • Collaborate with landlords to manage repair requests and ensure work is completed to residents' satisfaction.
  • Collect rent and manage debt, setting realistic expectations and acting with integrity and empathy.
  • Inspect estates and blocks regularly, taking necessary action to maintain cleanliness and report any hazards or risks.
Requirements:
  • Commit to providing exceptional customer service, setting realistic expectations, and acting with integrity and empathy.
  • Be accountable for the accuracy and completeness of your work, remaining calm under pressure, and making informed decisions.
  • Excellent customer service skills and ability to work effectively in a team.

If you are a motivated and customer-focused individual with a passion for housing management, we encourage you to apply for this exciting opportunity. Please contact Joshua Bourne at Marks Consulting Partners for more information.