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Business Service Operations Specialist

2 months ago


Cardiff, Cardiff, United Kingdom Future Full time
About the Role

We are seeking a highly skilled Business Service Operations Specialist to join our team at Future. As a key member of our Service & Operations department, you will be responsible for managing external operational processes, including partner change management and governance.

This is an exciting opportunity to acquire expert product knowledge across Insurance and Energy, as well as gain a deeper understanding of our business's core functions, including commercial, financial, and regulatory processes.

Key Responsibilities
  • Manage day-to-day partner and supplier changes, identifying and mitigating risks to customers and the business.
  • Provide exceptional service to our business partners, ensuring seamless operations and efficient processes.
  • Develop and maintain strong relationships with stakeholders, including partners and suppliers.
  • Collaborate with the team to continuously review and enhance existing processes, prioritizing customer experience and satisfaction.
What We Offer

As a Business Service Operations Specialist at Future, you will enjoy a range of benefits, including:

  • Unlimited holiday, allowing you to manage your workload and time effectively.
  • A share in our success through our profit pool bonus scheme, if Future hits its performance targets.
  • A hybrid working arrangement, with three days spent in our Cardiff office and two days working from home.
  • Opportunities for professional development and growth, including training and development plans.
About Future

We are a global media company, reaching 400 million people every month across 250+ brands. We are committed to promoting diversity and inclusion, and our culture is underpinned by our values of respect, fairness, and equality.

We are an equal opportunity employer and welcome applications from candidates of all backgrounds and beliefs. If you require any reasonable adjustments during the recruitment process, please let us know.