Business Development Manager
10 hours ago
Talon GmbH is a rapidly growing company that provides innovative solutions for businesses. Our cutting-edge API-driven platform enables seamless integration with clients' ecosystems.
About the RoleWe are seeking an experienced Technical Account Manager to join our international team. As a Technical Account Manager, you will be responsible for integrating our APIdriven platform with clients' systems, troubleshooting technical issues, and collaborating with our Customer Success and Engineering teams.
Key Responsibilities:- Take ownership of client onboarding and ensure seamless integration of our APIdriven platform.
- Troubleshoot repeat technical issues and drive issue escalation and problem elimination.
- Manage a book of assigned customers, focusing on retention, growth, and overall customer satisfaction.
- Work closely with Customer Success Managers and our Engineering team to provide exceptional client service.
To be successful in this role, you should have:
- 2 years of experience working as a Technical Account Manager or a related role.
- Experience with handling API integrations.
- Proven experience with SaaS-based products.
- Previous experience with problemsolving in a troubleshooting environment.
- Excellent written communication skills with the ability to explain complex topics in easily understood language.
- Fluency in Spanish would be considered a big advantage.
- Analytical understanding with a high focus on data-driven decision making.
We offer a competitive salary of $85,000 per year, flexible PTO, uncapped commission structure, and mental health support with Nilo.health. Our office is located in Boston, New York, or Denver, and we welcome candidates who prefer to work remotely.
$85,000 per year, plus benefits and perks.
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