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Employment Support Specialist
2 months ago
We are seeking a highly motivated and experienced Employment Advisor to join our team at Maximus UK. As an Employment Advisor, you will play a critical role in helping individuals overcome barriers to employment and achieve their career goals.
Key Responsibilities- Customer Support: Provide personalized support to customers to help them overcome barriers to employment, including developing skills and confidence.
- Case Management: Manage a caseload of customers, using a variety of coaching strategies to prepare them for interviews and job searching.
- Assessment and Planning: Conduct in-depth assessments to understand customers' circumstances, preferences, and barriers to progression, and co-produce personalized action plans with sequenced interventions and development opportunities.
- Employer Engagement: Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
- Continuous Improvement: Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
- Customer Focus: Demonstrate a strong commitment to customer care and a customer-focused approach.
- Teamwork: Show a positive and flexible approach to work and colleagues, with a strong ability to work as part of a team.
- Experience: Previous experience of working in a fast-paced, target-driven environment, delivering services to meet contractual and quality standards.
- IT Skills: Be fully IT literate in using a range of Microsoft Office programmes, including 365 products and modern digital technologies.
- Communication: Demonstrate strong communication skills, with the ability to listen, question, and build relationships.
- Problem-Solving: Show demonstrable creative problem-solving skills and a positive approach to challenging and overcoming any barriers.
- Organizational Skills: Demonstrate the ability to plan and organize workload to meet required targets and deadlines.
Maximus UK is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions.
