CRM Campaign Specialist
3 days ago
As a CRM Campaign Specialist at air-recruitment, you will be responsible for delivering multi-channel CRM programmes and developing end-to-end roadmaps across multiple channels. This role is ideal for someone looking for a new challenge and seeking to develop their skills in customer relationship management.
About the Role:
We are seeking a confident and experienced Account Manager to work on major clients (Retail and FMCG) and support the build and development of their customer loyalty programmes. The successful candidate will have a problem-solving mindset and be able to coordinate with clients and third-party agencies to ensure a clear end-to-end roadmap across CRM channels.
Key Responsibilities:
- Work with clients to interrogate and align briefs
- Produce creative feedback
- Project manage to agreed timeframes
- Understand business finances and retainer scope, and ensure finance admin is always up to date
- Motivate, cajole and manage stakeholders to deliver the items
- Be the first point of contact for all client requests
Requirements:
- A confident, approachable, friendly person who enjoys an informal yet professional and rigorous working environment
- Experience in an agency environment, following agency process to deliver campaigns
- Previous knowledge in a CRM platform (Braze, Salesforce, Adobe or similar)
- Experience picking comms plans, briefing through creative, copy/design, development and QC, whilst ensuring internal and client stakeholders approve at each stage
- Effectively and simply distilling what the brief is, clarifying any feedback and debriefing teams, with strong attention to detail through build and QC to ensure the communication is delivered smoothly and on time
What We Offer:
- A competitive salary of £38K, commensurate with experience
- Opportunities for career development and growth within the company
- A dynamic and supportive team environment
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