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Senior Operations Manager

1 month ago


Lowestoft, Suffolk, United Kingdom Merco Medical Staffing Limited Full time
Operations Manager Job Description

Merco Medical Staffing Limited is seeking a highly skilled Operations Manager to lead and manage multiple care homes, ensuring operational excellence, regulatory compliance, and the highest standards of care.

Key Responsibilities:

  • Provide strategic oversight and leadership across multiple care homes, ensuring each facility operates smoothly and effectively.
  • Recruit, train, and mentor care home managers and staff, fostering a supportive, inclusive, and high-performance work culture aligned with our company values.
  • Drive financial performance through effective budgeting, reporting, and identifying growth opportunities, implementing strategies to meet and exceed financial targets.
  • Ensure full compliance with relevant laws, regulations, and industry standards, developing action plans to mitigate risks and improve operational efficiencies.
  • Monitor and continuously enhance the quality of care, ensuring residents receive outstanding care in a safe and supportive environment.
  • Build and maintain strong relationships with residents, their families, staff, and external stakeholders, including regulatory bodies, handling concerns promptly and effectively.
  • Implement and oversee performance monitoring systems, ensuring key performance indicators (KPIs) are met.

Requirements:

  • NMC Registered Nurse with relevant post-registration experience.
  • Proven experience in managing operations within a care home or similar healthcare setting.
  • Strong financial acumen with experience in budgeting, business development, and reporting.
  • Excellent leadership and management skills with the ability to inspire teams to deliver high-quality care.
  • Strong communication and interpersonal skills, with the ability to build relationships with a range of stakeholders.
  • In-depth knowledge of best practices in care delivery and creating a positive, supportive environment for elderly residents.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits:

  • Comprehensive induction and training programme to support your success.
  • Clear pathways for career development and progression within our growing organisation.
  • Employee Assistance Programme for personal and professional support.
  • Blue Light Card Scheme – enrolment fee covered, offering exclusive discounts on holidays, days out, and major brands.
  • Full DBS disclosure costs covered by us.
  • Attractive performance-related bonus scheme.
  • Monthly car allowance to cover travel expenses.
  • 25 days annual leave plus bank holidays.