Customer Service Representative

3 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom Halfords Group PLC Full time
Customer Service Advisor

We're seeking a skilled Customer Service Advisor to join our team at Halfords Group PLC. As a key member of our retail team, you'll be responsible for delivering exceptional customer service, ensuring our customers have an outstanding experience in-store.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, ensuring you can provide expert advice to customers.
  • Contribute to a positive and inclusive store environment, promoting a culture of teamwork and respect.

Requirements:

  • Experience of delivering great customer service in a retail environment.
  • A proactive approach to helping customers and understanding their needs.
  • Availability to work on a rota basis, including weekends.

What We Offer:

  • Competitive hourly rate.
  • Opportunities for career development and progression.
  • Discounts on Halfords products and services.
  • Employee wellness programme.
  • Uniform and equipment provided.

About Us:

Halfords Group PLC is the UK's leading retailer of motoring and cycling products and services. We're committed to delivering exceptional customer service and providing a positive experience for our customers.



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