Operations Director

4 weeks ago


Diss, Norfolk, United Kingdom Monarch Full time

The Strategic Operations Leader will play a pivotal role in driving the operational success of Monarch Water. This key position will oversee the essential operational elements within the organisation, ensuring we meet our EBITDA budgets and drive our M&A growth initiatives. The role involves leading a specialized team of both internal and external resources, collaborating through direct and indirect reporting to achieve our company objectives.

Key Responsibilities

  • Be an active member of the Monarch Water Executive Leadership Team, supporting the strategic planning and operational performance, direction, compliance and management of the business.
  • Collaborate with key stakeholders such as commercial & finance and the sales team, working closely with colleagues in the wider business.
  • Bring a broad range of commercial and operational knowledge and skills to the Leadership team, sharing ideas, best practices and solutions across all functions.
  • Work in partnership with the leadership and MD to review the right size model for the business, ensuring we are delivering for our customers needs and business requirements.
  • Contribute to the continuing development of the rolling 3 year strategic plan that delivers growth and exceptional financial performance, strengthening the talent within all areas of responsibility, accounting for new M&A integration.
  • Work in partnership to deliver the targeted NPS and other key metrics for the business.
  • Drive the engagement agenda and improve the culture to support the goal of becoming an employer of choice, subscribing and promoting the Culligan core values.
  • Work with the leadership team and IT to ensure the reporting and MI in the business is fit for purpose, being optimized and leveraged.

Key Performance Indicators

  • Ensure compliance to legislative and local EHS requirements.
  • Optimise employee and stakeholder engagement through the deployment of Safety Culture (IT software).
  • Contribute to the wider group EHS objectives and targets.
  • Develop and deploy appropriate metrics and KPI's to track the business performance in EHS.
  • Act as the operational strategic thought partner with the Managing Director.

Key Challenges

  • Build executable and convertible strategies that seek to reduce cost, inefficiency and waste whilst improving customer and internal stakeholder experience.
  • Ensure the PPD function(s) are harmonized and fully integrated to production (assembly) outputs and customer demand.
  • Drive to improve and maintain key supplier SLA's and relationships.
  • Drive the Sales, Inventory, and Operations planning (SI&OP) process to ensure the right supply is in place for new sales and customer acquisition.
  • Identify, drive and be accountable for implementing projects for growth opportunities in the UK.

Key Benefits

  • 25 days holiday + bank holidays.
  • Ongoing training and career progression.
  • Working as part of a high performing successful team.
  • Employee discounts and staff incentives.
  • Company pension.
  • On-site parking.


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