Process Documentation Specialist

1 month ago


Birmingham, Birmingham, United Kingdom BNP Paribas Real Estate Full time

The role Overview

A central operational position acting as a shared service to the Property Management business line. The successful individual will need to be proactive, well organised, and able to effectively engage with a wide range of stakeholders to ensure processes are analysed, reviewed, updated and promoted on an ongoing basis.

This role would suit candidates with experience of process or business analysis or with a background in internal/external audit or project management looking for a new challenge.

Key Responsibilities:

  • Direct management and delivery of all aspects of the process review programme, including acting as process lead, design of process review programme, workshop organisation and administration, providing advice, and reporting on progress of the process review programme to senior management.
  • Work with subject matter experts (SMEs) to conduct process analysis and validate current practices, understand challenges and support the identification of relevant solutions.
  • Challenge current systems, processes and practices where appropriate.
  • Seek to identify opportunities and implement improvements to drive efficiency and service delivery.
  • Use professional judgement to proactively provide management with relevant information, reports, analysis, and insight relating to process status and the process review programme.
  • Provide sound advice and recommendations in line with Company strategy.
  • Maintain process documentation, ensuring consistency, accuracy and completeness.
  • Develop and maintain relationships with key stakeholders across the business.

Person Specification

We are seeking an experienced candidate who can demonstrate the following skills and qualifications:

  • Proficient in the use of Microsoft Office suite.
  • Excellent communication and presentation skills.
  • Organised and detail-conscious approach.
  • Stakeholder management experience.
  • An adaptable and flexible approach.
  • A self-starter attitude.
  • Analytical and quick learner.


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