Technical Support Specialist
3 days ago
Flagship Consulting, a market leader in electronic locking systems, seeks a Technical Support Specialist to join their team. This role offers an excellent opportunity with a company that values its staff.
The RoleYou will be part of a small friendly team, mainly office-based, and responsible for resolving technical issues by telephone and remote support where possible. You will also maintain customer software backups and logs, log call conversations on CRM, and report to customers.
- Technical issue resolution via phone and remote support.
- Maintenance of customer software backups and logs.
- Call conversation logging and customer reporting.
This is an ideal position for someone with proven experience in supporting customers who use computer-based and networked systems, as well as mechanical/electrical repairs. Training is provided on the specific repair aspects of the role.
Requirements- Previous experience in IT servicing/repairs.
- Telephone support experience.
- Electro/mechanical repair experience.
- A competitive salary circa £30k + benefits.
- A matched pension scheme.
- Private healthcare provision.
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