Technical Support Specialist

6 hours ago


Reading, Reading, United Kingdom eflow Global Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at eflow Global.

This is an exciting opportunity for a talented individual to provide top-notch technical assistance and support to our clients, addressing their inquiries, troubleshooting issues, and ensuring a seamless user experience.

As a Technical Support Specialist, you will serve as the first point of contact for our clients, providing timely and professional assistance via phone, email, and ticketing system.

You will troubleshoot and diagnose software problems, escalating complex issues to Level Two support when necessary. Additionally, you will guide clients through product functionality and features, offering clear explanations and instructions.

The ideal candidate will have a strong understanding of software applications and troubleshooting methodologies, with excellent communication skills, both written and verbal. Proficiency in using helpdesk ticketing systems and remote support tools is also essential.

We offer a competitive salary of $60,000 per annum, commensurate with experience, to work in a fast-paced environment and prioritize multiple tasks effectively.



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