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Family Advocate

2 months ago

Rochester, Medway, United Kingdom Coordinated Care Services, Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Family Advocate - Bilingual Professional to join our team at Coordinated Care Services, Inc. The successful candidate will provide direct advocacy support services to child victims and non-offending family members, ensuring a high standard of confidentiality and adherence to professional ethics.

Key Responsibilities
  • Engage and establish rapport with child victims and non-offending family members during appointments at the child advocacy center.
  • Provide advocacy services according to the National Children's Alliance (NCA) standards and as delineated in the CACGROC Multidisciplinary Team (MDT) Child Abuse Guidelines.
  • Coordinate, schedule, and/or make referrals for services to be provided by team members and other providers as warranted.
  • Assist families in understanding the legal system in relation to the prosecution of child abuse cases and provide proactive outreach, follow-up, and accompaniment services to victims and non-offending family members throughout the investigative and judicial process.
  • Administer screenings to assess the needs of the victim and non-offending family members, including but not limited to a mental health screening.
  • Develop comprehensive safety plans with the non-offending caregivers as needed.
  • Provide proactive outreach and follow-up to ensure victims and non-offending family members are engaged in mental health services, if necessary.
  • Assist non-offending caregivers/guardians with completing and filing NYS Office of Victim Services (OVS) compensation claim applications.
  • Responsible for the documentation and data collection of cases in the Collaborate system, coordinating with the Data Program Manager.
  • Answer calls on the triage phone, assess client needs, coordinate services, and provide appropriate referrals as needed.
  • Work collaboratively with the multidisciplinary team (MDT) providing support at the child advocacy center or by responding in the field as appropriate.
  • Communicate effectively with child victims, witnesses, and others regardless of age, sex, social, economic, cultural, or ethnic backgrounds, maintaining a strict standard of confidentiality.
Requirements
  • Bachelor's degree in social work, counseling, criminal justice, psychology, or related field with three or more years' experience working with victims and/or vulnerable children/families.
  • Bilingual – able to communicate fluently in both English and Spanish languages.
  • Outstanding customer service, interpersonal communication, and listening skills.
  • Prior experience providing crisis counseling or problem solving with at-risk children and families.
  • Knowledge of advocacy standards and skills relating to victims of crime.
  • Knowledge of child abuse dynamics, child protective and law enforcement investigation procedures, and the legal reporting mandates for professionals.
  • Ability to engage and build rapport with all children and family members.
  • Familiarity with the legal, social service, medical, and mental health systems responsible for protecting children.
  • Ability to build and maintain positive working relationships with multiple agencies.
  • Ability to effectively prioritize and organize assignments in a fast-paced work environment.
  • Respect for diversity and a commitment to providing culturally competent and inclusive services.