Retail Operations Manager

6 days ago


Derby, Derby, United Kingdom Entain Group Full time

We are seeking a highly skilled Retail Customer Service Manager to lead our betting shops and deliver exceptional customer service.

As a key member of the team, you will work closely with the Shop Manager to ensure high shop standards and build strong relationships with customers.

  • Take bets on a wide range of sports and events.
  • Demonstrate products and betting terminals to customers.
  • Handle customer complaints with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.

This role requires a competitive salary of £25,000 - £30,000 per annum, optional overtime, pension scheme, and annual ShareSave, as well as discounts and healthcare support.

At Entain Group, we value healthy work-life balance and commit to providing rota information at least four weeks in advance.

About the Role:

Job Type: Full-time

Salary: £25,000 - £30,000 per annum

Benefits:

  • Pension scheme
  • Annual ShareSave
  • Discounts
  • Healthcare support

Working Hours:

The working patterns may include long opening shifts, long closing shifts, and shorter evening shifts, with a varied rota each week.



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