Retail Store Operations Manager
3 weeks ago
We are seeking a highly motivated and experienced Deputy Store Manager to join our Retail Sales team in Stirling. As a key member of our store management team, you will play a vital role in driving store performance and leading the team in the absence of the Store Manager.
Key Responsibilities:
Leadership and Team Management:
• Lead by example and embody the ScS company values and behaviours to inspire the team to perform at their best.
• Continuously coach and develop colleagues to improve their performance through regular performance reviews and feedback.
Product Expertise and Training:
• Ensure expert knowledge throughout the store team on ScS Furniture, with regular training sessions on all products and services.
Recruitment, Onboarding, and Development:
• Support the recruitment process, onboarding new colleagues, and management of the team to ensure they have the skills and knowledge needed to succeed.
Performance and Sales:
• Drive store performance and sales, delivering targets and KPIs in line with the store business plan and business priorities.
• Support colleagues with customer orders and finance applications.
Customer Service and Experience:
• Deliver exceptional customer service, driving business growth through customer loyalty, referrals, and 5-star customer reviews.
Store Presentation and Operations:
• Take pride in the store's presentation and maintain it to a high standard to ensure the store is set up for success.
Accountability and Compliance:
• Ensure all colleagues are accountable for branch audit, banking, and finance checks.
Requirements:
• Enthusiasm and passion to drive the business forward and personally succeed.
• Customer focus with a passion for delivering first-class customer service.
• Excellent communication and interpersonal skills.
• Ability to drive performance and manage difficult conversations when needed.
• Desire to learn, grow, and progress.
• Friendly, flexible, reliable, honest, and a strong work ethic.
• Experience in leading, motivating, and coaching a successful sales team.
What We Offer:
• Competitive basic salary with an OTE of £,.
• Opportunities for career progression and professional development.
• Comprehensive benefits package, including employee benefits platform, colleague discount, and more.
• Enhanced maternity, paternity, and adoption leave.
• Access to our dedicated Employee Assistance Programme and Medicash health plans.
• Virtual GP service and salary finance scheme.
About ScS:
We are one of the UK's leading sofa specialists, with over retail stores and a strong presence on retail parks across the country. Our mission is to provide customers with an exceptional customer experience, offering beautiful products with outstanding value, quality, and choice. At ScS, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We welcome applications from individuals of all backgrounds and encourage you to join our team if you share our passion for equality and diversity.
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