Lead Billing Support Specialist
3 weeks ago
Estimated Salary: £45,000 - £60,000 per year
">About the Company:
At OpenSourced, we simplify and automate management for devices globally, serving thousands of customers and delivering value throughout the connectivity chain.
Our purpose-built platform offers a single window to securely connect and manage assets across any network and number of deployments, simplifying supply chains and accelerating time to market.
We're backed by a leading private equity firm, offering unrivaled financial strength and stability.
Job Description:
- Leads the billing support team, responsible for resolving customer queries and issues.
- Collaborates with commercial and operational functions to support new products and services.
- Provides domain expertise to platform developers, ensuring smooth development and deployment of billing-related features.
Key Responsibilities:
- Manage and develop the billing support team, fostering a culture of excellence and innovation.
- Develop and implement processes to improve efficiency and effectiveness, reducing costs and enhancing customer satisfaction.
- Work closely with commercial and operational teams to identify opportunities for growth and improvement.
Requirements:
- Degree in Computer Science, Information Technology, or Management Information Systems.
- Strong technical knowledge of PHP and Symfony, with experience working in a fast-paced environment.
- Excellent analytical and problem-solving skills, with ability to identify areas for efficiency improvements.
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