Cruise Package Specialist

3 weeks ago


Manchester, United Kingdom Succeed Recruitment Full time

Cruise Package Specialist

We are seeking a skilled professional to fill the role of Cruise Package Specialist. In this exciting position, you will be responsible for handling post-sales amendments to tailor-made cruise packages, cancellations and changes made by customers and suppliers, schedule changes and amendments to flights, hotels, transfers, and tours.

Delivering high levels of customer service is essential, and you will offer expert advice and personal recommendations to our clients. If you have previous experience in the cruise industry and a passion for providing top-notch customer service, we would like to hear from you.

Key Responsibilities:

  • Handling post-sales amendments to tailor-made cruise packages
  • Cancellations and changes made by customers and suppliers
  • Schedule changes and amendments to flights, hotels, transfers, and tours
  • Delivering high levels of customer service
  • Offering expert advice and personal recommendations

Requirements:

  • Previous cruise industry experience - essential
  • Excellent understanding of the cruise sector, systems, and framework that creates tailor-made holidays

About the Role:

This is an office-based or hybrid role, with flexible working hours, including up to two Saturdays per month. The successful candidate can expect a competitive salary up to £28,000, plus excellent benefits, including fam trips, a day off on their birthday, and private medical healthcare.



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