Cruise Holiday Specialist
4 days ago
Job Description:
The Cruise Holiday Specialist role is a fantastic opportunity to work with one of the UK's top independent cruise agencies. As a specialist in cruise amendments, you will be responsible for post sales modifications to tailor-made packages, cancellations, changes made by customers and suppliers, schedule adjustments to flights, hotels, transfers, and tours.
We are seeking an experienced professional who has a strong understanding of the cruise sector, systems, and frameworks that create bespoke holidays. Your excellent customer service skills and ability to offer expert advice and personal recommendations will be essential in delivering high levels of customer satisfaction.
Key Responsibilities:
- Post sales amendments to tailor-made cruise packages
- Cancellations and changes made by the customer and suppliers
- Schedule changes and amendments to flights, hotels, transfers, and tours
- Delivering high levels of customer service
- Offering expert advice and personal recommendations
Requirements:
- Previous experience in the cruise industry - essential
- Experience with tailor-making cruise packages - essential
- Confident and proactive telephone manner
- Able to work well within a small team
- Excellent attention to detail
Salary and Benefits:
The salary for this role is up to £28,000 per annum. The company offers a range of benefits, including fam trips, a day off on your birthday, and private medical healthcare. The role can be office-based in Greater Manchester or hybrid/fully homebased.
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