Client Support Liaison
3 days ago
We are looking for a dedicated Client Support Liaison to join our team. In this role, you will be responsible for providing exceptional client service and support.
Key Responsibilities:
- Deliver high-quality client support across various departments, handling enquiries via telephone and website.
- Maintain accurate records of client details, upholding confidentiality of financial and personal data.
- Support legal advisors with client file openings, conflict searches, and fee estimates.
- Investigate client complaints, liaise with stakeholders to reach fair resolutions, and draft detailed correspondence.
- Proactively identify trends in complaints to enhance client experience and reduce issues.
- Contribute to credit control, liaising with clients regarding outstanding bills, and manage debt recovery processes.
- Prepare business development and client activity reports, offering insights to improve service delivery.
Requirements
- A client-focused mindset with excellent communication and problem-solving skills.
- Strong attention to detail and ability to prioritize workloads effectively.
- Experience within a legal or professional services environment, with knowledge of credit control, complaint handling, or debt recovery being advantageous.
- Proficiency in Microsoft Office (Outlook, Excel, and Word), with experience using Partner4Windows being a bonus.
- A proactive attitude and ability to work independently and collaboratively.
Salary and Benefits
A competitive salary of 23,000 - 26,000 dependent on experience, along with generous benefits, including 25 days annual leave, private healthcare, and pension contributions.
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