Helpline Advisor

3 days ago

Cardiff, United Kingdom Victim Support Full time
About the Role

We are seeking a skilled and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a Helpline Advisor, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by it.

Key Responsibilities
  • Respond to victims of crime by providing immediate support, advice, and trauma first aid referrals.
  • Work seamlessly across multiple services with different processes, procedures, and recording mechanisms.
  • Manage and respond appropriately to competing priorities, services, and needs.
  • Take disclosures and respond appropriately by escalating safeguarding concerns or responding immediately to life-threatening situations.
Requirements
  • Experience of working in challenging and changing environments with a focus on excellence in service delivery.
  • Ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy, and control own emotions.
  • Effective communication skills, both verbal and written, including telephone skills.
  • Knowledge and understanding of relevant agencies and resources, importance of confidentiality and safe working practice, diversity issues, and the impact of crime.
What We Offer
  • A competitive rewards and benefits package, including 28 days annual leave, pension with 5% employer contribution, and enhanced sick pay allowances.
  • Ongoing training and support with opportunities for career development and progression.
  • A dynamic and supportive work environment with a strong focus on employee wellbeing.
About Us

Victim Support is an independent charity providing a range of specialist services to people affected by crime across England and Wales. We are committed to making a difference for those who experience crime and traumatic events.

We strive to represent the diverse communities we serve and are passionate about creating an inclusive culture. We are a Disability Confident Employer and offer a Guaranteed Interview Scheme for candidates with disabilities.

  • Helpline Advisor

    7 days ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a Helpline Advisor, you will play a vital role in providing support, information, and referral services to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing immediate support,...

  • Helpline Advisor

    7 days ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a Helpline Advisor, you will play a vital role in providing support, information, and referral services to victims of crime and those affected by it.Key ResponsibilitiesRespond to victims of crime by providing immediate support,...

  • Helpline Advisor

    2 months ago

    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on...

  • Helpline Advisor

    2 days ago

    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you...

  • Helpline Advisor

    4 months ago

    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    Helpline Advisor We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who...

  • Helpline Advisor

    2 months ago

    Cardiff / Caerdydd, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on...

  • Helpline Advisor

    4 months ago

    Cardiff / Caerdydd, United Kingdom Victim Support Full time

    We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you...

  • Helpline Advisor

    3 weeks ago

    Cardiff / Caerdydd, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have...

  • Helpline Advisor

    5 days ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a key member of our team, you will provide vital support and guidance to victims of crime and their families, helping them navigate the complexities of the criminal justice system.Key ResponsibilitiesRespond to victims of crime,...

  • Helpline Advisor

    5 days ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff. As a key member of our team, you will provide vital support and guidance to victims of crime and their families, helping them navigate the complexities of the criminal justice system.Key ResponsibilitiesRespond to victims of crime,...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by traumatic events.Key Responsibilities:Respond to victims of...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    About the Role:We are seeking a highly skilled and compassionate individual to join our National Contact Centre team in Cardiff as a Helpline Advisor. As a key member of our team, you will play a vital role in providing support, information, and referrals to victims of crime and those affected by traumatic events.Key Responsibilities:Respond to victims of...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our team at Victim Support. As a Helpline Advisor, you will play a vital role in providing support and guidance to victims of crime and their families.Key ResponsibilitiesProvide immediate support and advice to victims of crime, including trauma first aid referrals and guidance...

  • Helpline Advisor

    3 weeks ago

    Cardiff, United Kingdom Victim Support Full time

    About the RoleWe are seeking a skilled and compassionate Helpline Advisor to join our team at Victim Support. As a Helpline Advisor, you will play a vital role in providing support and guidance to victims of crime and their families.Key ResponsibilitiesProvide immediate support and advice to victims of crime, including trauma first aid referrals and guidance...

  • Helpline Advisor

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:This is an exciting opportunity to join our team as a Helpline Advisor at Victim Support. As a Helpline Advisor, you will be responsible for providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims of and those affected by crime by providing support, information, and...

  • Helpline Advisor

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    About the Role:This is an exciting opportunity to join our team as a Helpline Advisor at Victim Support. As a Helpline Advisor, you will be responsible for providing support, information, and referrals to victims of and those affected by crime.Key Responsibilities:Respond to victims of and those affected by crime by providing support, information, and...

  • Helpline Support Specialist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Helpline Advisor OpportunityWe are seeking a dedicated and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff, working 22.5 hours a week.The hours are fixed, covering a rolling 24/7 rota, with 7.5 hours worked over 3 days a week.As a Helpline Advisor, you will have the opportunity to make a positive impact every day,...

  • Helpline Support Specialist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Helpline Advisor OpportunityWe are seeking a dedicated and compassionate Helpline Advisor to join our National Contact Centre team in Cardiff, working 22.5 hours a week.The hours are fixed, covering a rolling 24/7 rota, with 7.5 hours worked over 3 days a week.As a Helpline Advisor, you will have the opportunity to make a positive impact every day,...