System Risk Team Lead

3 weeks ago

Reading, Reading, United Kingdom Thames Water Full time
Job Title: System Risk Team Manager

About the Role

We are seeking an experienced System Risk Team Manager to join our team at Thames Water. As a key member of our risk management team, you will be responsible for managing a team of customer risk analysts and a technical lead to provide a service for London and TV & HC.

Key Responsibilities

  • Manage a team of customer risk analysts and a technical lead to provide a service for London and TV & HC.
  • Engage with internal and external stakeholders to develop associated business strategies, targets, and KPIs.
  • Interrogate data to assess and develop solutions to complex problems.
  • Provide specialist technical support to the wider business in relation to Clean Water System risks.
  • Ensure Water Quality compliance is always adhered to.
  • Follow and comply with company Health & Safety procedures, auditing practices, and record keeping.
  • Ensure all network operations follow current Asset Management Procedures.
  • Perform root-cause analysis and propose strategies to prevent future failures/non-compliance.
  • Mentor and develop the team and other Thames Water colleagues.
  • Maintain continuous business awareness.
  • Deliver ad-hoc reports and information requests accurately and to required timescales.
  • Support the Water System Performance team in facilitating engineering and customer-led projects.

Requirements

  • The ideal candidate will hold relevant leadership experience, preferably within the utilities industry.
  • Strong communication and influencing skills are essential, due to the level of engagement with different stakeholders throughout the business.
  • The individual must possess a growth mindset, with strong analytical, problem-solving, and negotiating skills.
  • Teamworking is at the core of this role, as is the ability to work under pressure to meet demanding targets.
  • The successful candidate will demonstrate an extreme willingness to learn and work hard to drive their professional knowledge, skills, and behaviors.
  • Ideally, a working knowledge of hydraulic systems, SCADA/telemetry devices, GIS mapping systems, SAP, and other corporate IT systems such as Microsoft Office 365.

What We Offer

  • We are offering a salary up to £45,000 per annum, depending on skills and experience.
  • 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
  • Contributory pension – Defined Contribution – Maximum of 12% – 2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

About Us

At Thames Water, our purpose is crystal clear – to deliver life's essential service so our customers, communities, and planet can thrive. Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running, and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognize that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

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