Software Implementation Manager
3 days ago
We're seeking a skilled Software Implementation Manager to join our team in London. As a key member of our mission-driven team, you'll play a critical role in ensuring smooth software deployment and high user engagement with cutting-edge solutions.
As a Software Implementation Manager, you will be responsible for managing end-to-end software deployments, overseeing both technical and relational aspects of each project. You'll serve as the main point of contact for customers, translating complex technical details into clear, actionable steps.
The ideal candidate will have experience in customer-facing roles such as project management, software deployment, or technical support. A strong understanding of software implementation, ideally with cloud-based platforms, is also essential. Excellent communication skills to convey technical requirements to non-technical stakeholders are necessary.
You'll collaborate closely with the Customer Success team to ensure deployment plans align with customer goals and technical requirements. Troubleshooting technical issues in coordination with Product and Development teams to maintain optimal performance is also part of your responsibilities.
Key Responsibilities- Manage the entire software deployment lifecycle, overseeing timelines, deliverables, and progress to align with internal goals and customer expectations.
- Act as the main communication bridge between customers and technical teams, fostering transparency and mutual understanding.
- Proactively address technical challenges, including cloud adoption, and guide customers towards successful deployment milestones.
- Lead customer discussions around deployment, configurations, and upgrades, clarifying build versions and highlighting potential risks.
- Collaborate closely with the Customer Success team to ensure deployment plans align with customer goals and technical requirements.
- Troubleshoot technical issues in coordination with Product and Development teams to maintain optimal performance.
- Be part of a fast-growing company on an exciting journey, making a direct impact on customer success and product adoption.
- Salary up to £90,000 (depending on experience).
- Flexible hybrid working arrangements with a central London office.
- A collaborative, innovative work environment that fosters growth and development.
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