Front of House Ambassador
13 hours ago
We are looking for a skilled Cafe Front of House Team Member to join our team, contributing to delivering exceptional customer experiences across all our cafes. This role involves maintaining a clean and safe environment, resolving customer complaints, and ensuring smooth daily operations.
Main Responsibilities:- Provide exceptional customer service, resolving complaints and escalating issues to the Café Manager when necessary.
- Maintain food freshness by adhering to FIFO stock rotation practices.
- Adhere to food safety and hygiene regulations, keeping accurate records up-to-date.
- Ensure timely receipt and safe storage of deliveries.
- Foster a culture of operational excellence by acknowledging and adhering to policies and procedures.
- Clean and sanitize tables to maintain a clean café environment, promoting a positive experience for customers.
- Ensure seamless execution of daily operations, guaranteeing all food products are available and presented correctly.
- Familiarize yourself with our menu offerings and ensure accurate serving.
- Prioritize planning and organizational skills to achieve optimal results.
Our benefits package includes:
- Flexible working arrangements from day one.
- Contribution to a retirement savings plan.
- Leverage life Assurance coverage for added peace of mind.
- Exclusive deals and discounts on everyday essentials, family treats, dining out, and utility bills.
- Provided uniforms and supportive policies to help navigate life's moments.
- Holiday entitlement starting at 28 days, including Bank Holidays.
We operate 316 cafes nationwide, prioritizing a consistent customer experience and exceptional service delivery. Our inclusive culture ensures everyone feels welcome and valued.
Estimated salary: £19,500 - £22,000 per annum.
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